You can access these additional capabilities through Dynamics 365 Remote Assist: Leverage even more capabilities with the following software: If you have this service: Dynamics 365 Remote Assist does not support Azure AD B2B an individual cannot sign into Dynamics 365 Remote Assist using a Dynamics 365 Remote Assist license assigned to an Azure AD guest account. The Dynamics 365 Remote Assist, Teams, and Dataverse licenses must be assigned to a native member of the tenant ( Azure AD member account). Teams application on Windows 10 (or later) PCĪ Windows 10 (or later) PC running the Teams PC application can collaborate with Dynamics 365 Remote Assist on supported devices.Ī Macintosh computer running the Teams application can collaborate with a Dynamics 365 Remote Assist user on supported devices.Īny iOS or Android phone or tablet running Teams.Ī phone or tablet running the Teams mobile application can collaborate with Dynamics 365 Remote Assist on supported devices. Device options and requirements for a Teams user Device Google Firebase Cloud Messaging (FCM) and Apple Push Notification services are not provisioned in a dedicated data center for exclusive use by you and are governed by their own service-specific terms and privacy statements, which you should carefully review.

Microsoft may, accordingly, send data to the external, third-party notification services so users can see who is calling or be notified of a chat message. When you use Dynamics 365 Remote Assist on a non-Windows device, the operating system of the device processes some personal data to enable push and incoming call notifications. See Android AR-supported devices, iOS ARCore-supported devices, or Dynamics 365 Remote Assist mobile calls on mobile devices without AR support. For iOS devices, the minimum operating system required is iOS 12.2. See Manage updates to HoloLens to use Windows Update for Business, Mobile Device Management (MDM), and Windows Server Update Services (WSUS).ĭynamics 365 Remote Assist on mobile devicesĭynamics 365 Remote Assist mobile is available on all devices, including ARCore-enabled Android phones or tablets, ARKit-enabled iOS iPhones or iPads, and mobile devices without AR support.įor Android devices, the minimum operating system required is Android 7.0. We recommend updating HoloLens to newer versions when available. HoloLens or HoloLens 2 running 4.0 (Windows 10 April 2018) build or later. Device options and requirements for a Dynamics 365 Remote Assist user Deviceĭynamics 365 Remote Assist on HoloLens or HoloLens 2 Use Android devices that have a time-of-flight (ToF) sensor and support the Depth API and iOS devices that have a LiDAR sensor (see LiDAR sensor in the tables listed for iOS and iPadOS devices) for a better augmented reality (AR) experience. Accuracy of annotations is highly dependent on the capabilities of the device.

Dynamics 365 remote assist license cost